Return & Exchange Policy — Vint Kart

At Vint Kart, we work hard to ensure every product you receive is of premium quality. If you are not satisfied, we have made our return and exchange process simple and transparent.

1. Return Policy — 7 Working Days

You can apply for a return within 7 working days from the date you received your order.

Return Conditions:

• Product must be unused, unworn, unwashed and in original condition.
• All original tags, labels, packaging, boxes and invoices must be intact.
• Product should not have any perfume smell, stains or signs of use.
• Photo/Video proof of the product before returning is required.

2. What Can Be Returned?

RETURNABLE:

• Fashion Clothes & Accessories (if wrong size or damaged)
• Home Decor, Wall Decor, Glassware, Crystal Decor Items
• Wooden Home Decor (Ready-made, non-custom)
• Medieval Clothing & Accessories (Standard Size, non-custom)

NON-RETURNABLE:

• Customized Jewellery: Name Necklace, Custom Rings, Engraved Jewellery, Gemstone Jewellery made on custom design.
• Customized / Made-to-Order Clothing & Medieval Armor/Costumes: Any product made as per your measurements or design.
• Perishable or Intimate Products
• Products marked as Final Sale, Sale Items, Gift Cards
• Any product without original packaging.

Note: Custom and Made-to-Order products can only be returned if they are damaged, defective, or a wrong item was sent by us.

3. Exchange Policy

We offer a hassle-free exchange for size issues.

• Time Limit: You must request an exchange within 7 working days of delivery.
• One-Time Exchange: Only one exchange is allowed per order for the same product.
• Size Exchange: If your clothing size is not correct, we will exchange it for another size of the same product, subject to stock availability.
• Process: Email us at support@vintkart.com with your Order ID and mention the new size you need. Our team will confirm availability.
• Shipping Charges: For exchange, return shipping will be paid by the customer. We will ship the new size free of cost (within USA). For international exchange, both-way shipping will be chargeable.

If the required size is out of stock, we will issue a refund as per our refund policy.

4. How To Return or Exchange?

Step 1: Email us at support@vintkart.com within 7 working days with your Order ID, reason, and photos of the product.

Step 2: Our team will review and send you Return Approval and Return Address within 24 hours.

Step 3: Pack the product securely in its original packaging and ship it using a trackable courier service.

Step 4: Once we receive and inspect the product (inspection takes 1-2 working days), we will process your exchange or refund.

5. Refund After Return

• If your return is approved, the refund will be initiated within 24 hours after inspection.
• Refund will be credited to your original payment method within 7 working days.
• Original shipping charges are non-refundable. Return shipping charges are to be borne by the customer (unless product is damaged/defective).

6. Damaged, Defective or Wrong Product

If you received a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery with clear photos/video at support@vintkart.com.
• We will arrange a free replacement or provide a full refund including shipping charges, at no extra cost to you.
• You do not need to return the damaged product in such cases unless asked by our team.